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Joke
Posted: Thu Dec 30, 2021 6:27 pm
by Give it to Jabo
I have read countless emails about the ticket shambles at the Club. A mate tried to obtain 4 tickets for the Stoke game. He was on the phone for One hour and 45 minutes trying to obtain tickets - I witnessed every last second. Ridiculous. Gave up in the end. Do the club deserve fan loyalty?? I do not think so....
Re: Joke
Posted: Thu Dec 30, 2021 6:33 pm
by Cheshunto
I think phoning the ticket office is a waste of time, as often the call goes unanswered.
I usually Email
tickets@leytonorient.net and find the service much better.
I also think Nigel Travis heavily criticised our ticket selling service in our fans forum recently.
Re: Joke
Posted: Thu Dec 30, 2021 7:11 pm
by Rich Tea Wellin
It’s for his own good
Re: Joke
Posted: Thu Dec 30, 2021 7:23 pm
by Long slender neck
Give it to Jabo wrote: ↑Thu Dec 30, 2021 6:27 pm
I have read countless emails about the ticket shambles at the Club. A mate tried to obtain 4 tickets for the Stoke game. He was on the phone for One hour and 45 minutes trying to obtain tickets - I witnessed every last second. Ridiculous. Gave up in the end. Do the club deserve fan loyalty?? I do not think so....
Did your mate even talk to someone?
I don't think the club can go on with the current situation where you have to email the club to get anything ticket related done. I don't know why the online system is such a mess.
Re: Joke
Posted: Thu Dec 30, 2021 8:19 pm
by Cheshunto
Whoever takes over from Danny Macklin needs to start with this on his or her ‘to do ‘ list.
We should be doing everything possible to sell tickets and encourage fans .
Re: Joke
Posted: Thu Dec 30, 2021 8:25 pm
by Stowaway
I’ve tried several times this season to buy a ticket online, and have failed every single time. In the end I just had to turn up and join the queue and pay a few quid more. It’s laughably bad.
Re: Joke
Posted: Thu Dec 30, 2021 8:33 pm
by Max B Gold
Cheshunto wrote: ↑Thu Dec 30, 2021 8:19 pm
Whoever takes over from Danny Macklin needs to start with this on his or her ‘to do ‘ list.
We should be doing everything possible to sell tickets and encourage fans .
Hmm - Could this continuing ticketing fiasco be the real reason Danny M is leaving?
Re: Joke
Posted: Thu Dec 30, 2021 8:34 pm
by Orient Punxx
Stowaway wrote: ↑Thu Dec 30, 2021 8:25 pm
I’ve tried several times this season to buy a ticket online, and have failed every single time. In the end I just had to turn up and join the queue and pay a few quid more. It’s laughably bad.
Yep
Re: Joke
Posted: Thu Dec 30, 2021 9:01 pm
by BIGRON
I believe the ticket office is closed until Saturday , you can buy tickets online though .
Re: Joke
Posted: Thu Dec 30, 2021 9:01 pm
by Smendrick Feaselberg
Never had a problem buying tickets online.
Is it a PICNIC problem?
Re: Joke
Posted: Thu Dec 30, 2021 9:51 pm
by Orient1881
Sorry to hear of issues. Urge any fans with issues to contact us so we can address. We have resolved vast majority of issues but not all - we have had to operate with lower staff numbers over Christmas owing to Covid.
We urge fans who can to buy online and I’ve 80% of sales are going online.
We have a 1 working day email response to resolve issues - as always where I can help let me know. Thanks for patience - oh and that’s not why I am leaving - yet more conspiracy theories
Thanks
Danny
Re: Joke
Posted: Thu Dec 30, 2021 9:54 pm
by Orient1881
Max B Gold wrote: ↑Thu Dec 30, 2021 8:33 pm
Cheshunto wrote: ↑Thu Dec 30, 2021 8:19 pm
Whoever takes over from Danny Macklin needs to start with this on his or her ‘to do ‘ list.
We should be doing everything possible to sell tickets and encourage fans .
Hmm - Could this continuing ticketing fiasco be the real reason Danny M is leaving?
Please see DM I have sent you. Thanks Danny
Re: Joke
Posted: Thu Dec 30, 2021 9:55 pm
by Max B Gold
Orient1881 wrote: ↑Thu Dec 30, 2021 9:51 pm
Sorry to hear of issues. Urge any fans with issues to contact us so we can address. We have resolved vast majority of issues but not all - we have had to operate with lower staff numbers over Christmas owing to Covid.
We urge fans who can to buy online and I’ve 80% of sales are going online.
We have a 1 working day email response to resolve issues - as always where I can help let me know. Thanks for patience - oh and that’s not why I am leaving - yet more conspiracy theories
Thanks
Danny
Noted. I will tick that one off the list.
But don't be too confident that it won't be resurrected at some future date. It's the way it is with conspiracies. We will get to the bottom of this one eventually. If there's one thing I know it's that the truth comes out in the end.
Re: Joke
Posted: Thu Dec 30, 2021 9:56 pm
by Max B Gold
Orient1881 wrote: ↑Thu Dec 30, 2021 9:54 pm
Max B Gold wrote: ↑Thu Dec 30, 2021 8:33 pm
Cheshunto wrote: ↑Thu Dec 30, 2021 8:19 pm
Whoever takes over from Danny Macklin needs to start with this on his or her ‘to do ‘ list.
We should be doing everything possible to sell tickets and encourage fans .
Hmm - Could this continuing ticketing fiasco be the real reason Danny M is leaving?
Please see DM I have sent you. Thanks Danny
Oh sh*t !! I'm for it now.
Re: Joke
Posted: Thu Dec 30, 2021 9:57 pm
by Orient1881
Max B Gold wrote: ↑Thu Dec 30, 2021 9:55 pm
Orient1881 wrote: ↑Thu Dec 30, 2021 9:51 pm
Sorry to hear of issues. Urge any fans with issues to contact us so we can address. We have resolved vast majority of issues but not all - we have had to operate with lower staff numbers over Christmas owing to Covid.
We urge fans who can to buy online and I’ve 80% of sales are going online.
We have a 1 working day email response to resolve issues - as always where I can help let me know. Thanks for patience - oh and that’s not why I am leaving - yet more conspiracy theories
Thanks
Danny
Noted. I will tick that one off the list.
But don't be too confident that it won't be resurrected at some future date. It's the way it is with conspiracies. We will get to the bottom of this one eventually. If there's one thing I know it's that the truth comes out in the end.
Sorry what truth. I am happy to share my plans when I have finished my role in end of Feb right now I am focused on LOFC night and day. Thanks
Re: Joke
Posted: Thu Dec 30, 2021 10:03 pm
by Max B Gold
Max B Gold wrote: ↑Thu Dec 30, 2021 9:56 pm
Orient1881 wrote: ↑Thu Dec 30, 2021 9:54 pm
Max B Gold wrote: ↑Thu Dec 30, 2021 8:33 pm
Hmm - Could this continuing ticketing fiasco be the real reason Danny M is leaving?
Please see DM I have sent you. Thanks Danny
Oh sh*t !! I'm for it now.
It was nothing to worry about. I panicked for no reason. Apparently he's leaving to set up a new business in February. Good to get that one cleared up.
Re: Joke
Posted: Thu Dec 30, 2021 10:33 pm
by Long slender neck
I have a ST and dont do many away games as that is sad. So, i don't have to purchase many individual tickets. When I have done though, i find it will work but only if you dont want to do anything out of the ordinary such as choose a different seat or buy extras.
Re: Joke
Posted: Fri Dec 31, 2021 9:36 am
by Ronnie Hotdogs
Stowaway wrote: ↑Thu Dec 30, 2021 8:25 pm
I’ve tried several times this season to buy a ticket online, and have failed every single time. In the end I just had to turn up and join the queue and pay a few quid more. It’s laughably bad.
Not having to buy tickets online was my main reason for purchasing a season ticket.
Re: Joke
Posted: Fri Dec 31, 2021 9:46 am
by Stowaway
Ronnie Hotdogs wrote: ↑Fri Dec 31, 2021 9:36 am
Stowaway wrote: ↑Thu Dec 30, 2021 8:25 pm
I’ve tried several times this season to buy a ticket online, and have failed every single time. In the end I just had to turn up and join the queue and pay a few quid more. It’s laughably bad.
Not having to buy tickets online was my main reason for purchasing a season ticket.
Not an option for me I’m afraid, as I generally work on Saturdays. If it’s not too busy I can crack on and by 1pm I’ll know if I can get away by 2.45 and dash down to the ground. If I could buy a ticket online it’d make it easier. But I use an iPhone or iPad and the ticket page is almost unnavigable and even if I do get through the site’s bank authentication page doesn’t recognise my address and won’t let me purchase a ticket. It’s bizarre.
Re: Joke
Posted: Fri Dec 31, 2021 11:46 am
by EliotNes
That's what I do. Send an email with phone number and I get a call back within a few hours, which ain't bad IMO considering how few backroom admin staff we have.
Re: Joke
Posted: Fri Dec 31, 2021 11:53 am
by tuffers#1
EliotNes wrote: ↑Fri Dec 31, 2021 11:46 am
That's what I do. Send an email with phone number and I get a call back within a few hours, which ain't bad IMO considering how few backroom admin staff we have.
Now there is a wise man !
Re: Joke
Posted: Fri Dec 31, 2021 8:24 pm
by BIGRON
Just booked 2 seats for tomorrow, took about 5 minutes , even an idiot like me can do it
Re: Joke
Posted: Fri Dec 31, 2021 10:22 pm
by Max B Gold
BIGRON wrote: ↑Fri Dec 31, 2021 8:24 pm
Just booked 2 seats for tomorrow, took about 5 minutes , even an idiot like me can do it
Let this be an example to youse all. Well done Ron.
I don't think my new best friend Dan would mind me disclosing that even he accepts the ticketing arrangements need to improve. Dan's a great guy we are going to have a pint together in the New Year.
