Ebay question about an annoying seller
Posted: Mon Aug 12, 2024 5:26 pm
I bought a decent sized Lego set on eBay a couple of weeks ago.
It's taken me a while to put together as I'm not the sharpest tool in the box, and I can't see very well. I've been letting the seller know about a few bits I can't find from time to time but wasn't really sure whether they were actually missing or whether I just couldn't find them. He told me to wait til I've finished it and not to keep bothering him.
I've just finished building it and - can you believe it - there's 5 bits missing. Not only that, there's a load of extra bits from some other set. I reckon the seller knew there were 5 bits missing and just lobbed in some extra ones to make up the numbers.
I politely explained the situation to him and asked him if he'd send me the missing bits. Reasonable, I thought, and a quick solution to keep both sides happy. But no, he's told me to either go out and buy them myself and send him the bill, or send the whole f**king lot back for a full refund.
To be fair to him he said sorry but that's not the point and I don't see why he won't remedy the situation himself. "The customer's always right" and all that.
I didn't want to escalate this to eBay but what other option do I have? I know the 5 pieces probably only cost 84p but why should I have to pay my bus fair to the shops to buy them myself and then get that refunded? I asked him if he'd pay my bus fair but he said "no, why can't you walk" but I can't with my legs like they are. I can't buy the missing bits online either (I'm too embarassed to explain why).
Am I being unreasonable expecting him to just send me the missing bits?
It's taken me a while to put together as I'm not the sharpest tool in the box, and I can't see very well. I've been letting the seller know about a few bits I can't find from time to time but wasn't really sure whether they were actually missing or whether I just couldn't find them. He told me to wait til I've finished it and not to keep bothering him.
I've just finished building it and - can you believe it - there's 5 bits missing. Not only that, there's a load of extra bits from some other set. I reckon the seller knew there were 5 bits missing and just lobbed in some extra ones to make up the numbers.
I politely explained the situation to him and asked him if he'd send me the missing bits. Reasonable, I thought, and a quick solution to keep both sides happy. But no, he's told me to either go out and buy them myself and send him the bill, or send the whole f**king lot back for a full refund.
To be fair to him he said sorry but that's not the point and I don't see why he won't remedy the situation himself. "The customer's always right" and all that.
I didn't want to escalate this to eBay but what other option do I have? I know the 5 pieces probably only cost 84p but why should I have to pay my bus fair to the shops to buy them myself and then get that refunded? I asked him if he'd pay my bus fair but he said "no, why can't you walk" but I can't with my legs like they are. I can't buy the missing bits online either (I'm too embarassed to explain why).
Am I being unreasonable expecting him to just send me the missing bits?
