Independent Leyton Orient Forum

CEB2ElectricBoogaloo wrote: ↑Mon Aug 12, 2024 4:13 pm Message boards at their best - consumer advice .

Right. Sold decent sized Lego set on eBay a couple of weeks ago. It’s definitely complete, but that’s by the by.

Buyer has messaged me sporadically over two weeks when he can’t found a piece - literally “there’s little corner bit missing” as he picks his way through the set, asking me like you might ask the person you’re doing it with.

He messaged me today, said he’s finished it, but there’s five pieces missing. The five pieces are literally all common tiny bits with a cash value of about 84p combined.

Also, weirdly, he’s complaining that there are extra pieces (Lego always includes a fair amount of small extra pieces) , but I’m not sure what his issue is.

Anyway, I said that I’m sorry that pieces appear to be missing, and I’ll happily refund him the cost incurred of the pieces if he either buys them in store or online.

He gets arsey and says he doesn’t see why HE should have to spend time on this. So I say “OK, alternatively you can send the set back for a full refund”, and he says no, and demands I go and buy him the pieces and send them on to him or he’s contacting eBay. Guy’s being a right willy.

I know eBay always sides with buyers, but I’m thinking since I’ve actually offered a partial refund, AND offered a full refund, I’m not actually clear on what eBay could do that’d be worse than what I’ve already offered.

What do you think?

CEB2ElectricBoogaloo wrote: ↑Mon Aug 12, 2024 4:13 pm Message boards at their best - consumer advice .

Right. Sold decent sized Lego set on eBay a couple of weeks ago. It’s definitely complete, but that’s by the by.

Buyer has messaged me sporadically over two weeks when he can’t found a piece - literally “there’s little corner bit missing” as he picks his way through the set, asking me like you might ask the person you’re doing it with.

He messaged me today, said he’s finished it, but there’s five pieces missing. The five pieces are literally all common tiny bits with a cash value of about 84p combined.

Also, weirdly, he’s complaining that there are extra pieces (Lego always includes a fair amount of small extra pieces) , but I’m not sure what his issue is.

Anyway, I said that I’m sorry that pieces appear to be missing, and I’ll happily refund him the cost incurred of the pieces if he either buys them in store or online.

He gets arsey and says he doesn’t see why HE should have to spend time on this. So I say “OK, alternatively you can send the set back for a full refund”, and he says no, and demands I go and buy him the pieces and send them on to him or he’s contacting eBay. Guy’s being a right willy.

I know eBay always sides with buyers, but I’m thinking since I’ve actually offered a partial refund, AND offered a full refund, I’m not actually clear on what eBay could do that’d be worse than what I’ve already offered.

What do you think?

Loyal_Supporter wrote: ↑Mon Aug 12, 2024 4:29 pm

CEB2ElectricBoogaloo wrote: ↑Mon Aug 12, 2024 4:13 pm Message boards at their best - consumer advice .

Right. Sold decent sized Lego set on eBay a couple of weeks ago. It’s definitely complete, but that’s by the by.

Buyer has messaged me sporadically over two weeks when he can’t found a piece - literally “there’s little corner bit missing” as he picks his way through the set, asking me like you might ask the person you’re doing it with.

He messaged me today, said he’s finished it, but there’s five pieces missing. The five pieces are literally all common tiny bits with a cash value of about 84p combined.

Also, weirdly, he’s complaining that there are extra pieces (Lego always includes a fair amount of small extra pieces) , but I’m not sure what his issue is.

Anyway, I said that I’m sorry that pieces appear to be missing, and I’ll happily refund him the cost incurred of the pieces if he either buys them in store or online.

He gets arsey and says he doesn’t see why HE should have to spend time on this. So I say “OK, alternatively you can send the set back for a full refund”, and he says no, and demands I go and buy him the pieces and send them on to him or he’s contacting eBay. Guy’s being a right willy.

I know eBay always sides with buyers, but I’m thinking since I’ve actually offered a partial refund, AND offered a full refund, I’m not actually clear on what eBay could do that’d be worse than what I’ve already offered.

What do you think?

I would just contact ebay and include your messages as evidence that you have attempted to arrange a solution with the buyer and that they are not co-operating.

Buying the replacement pieces and sending them over (free postage) seems fair and partial refund is even better for the buyer.

CEB2ElectricBoogaloo wrote: ↑Mon Aug 12, 2024 4:34 pm Wouldn’t have minded sourcing the pieces and sending them to him if he’d said “getting to a Lego shop’s gonna be a pain in the arse, is there any chance you could get them please mate?”.
But cos he went all Lampard on me immediately, and demanded I source the bricks after I offered to cover the cost, I’m happy to go scorched earth with this guy.

But my main question is this - since I’ve given him the option of covering the cost of getting the missing bricks OR returning the set, even though eBay sides with the buyer, they wouldn’t actually suggest anything other than those two options, would they?

Max B Gold wrote: ↑Mon Aug 12, 2024 4:45 pm Has he proved the bits are missing. We only have his word for it and he is being a fanny/willy about it.

Buy him the bits and send them to him then block him. Lego people don't like getting blocked.

CEB2ElectricBoogaloo wrote: ↑Mon Aug 12, 2024 5:49 pm Nah, partial refund seems to be the norm. Gets to the person who needs it quicker, minimises fuss, everyone happy.
This guy is having an emotional response where he is adamant that he demands I get him the missing pieces, he can kiss my bottom

CEB2ElectricBoogaloo wrote: ↑Tue Aug 13, 2024 6:22 am My understanding is that would be the case if I wasn’t offering a resolution, but since I’ve offered him a full refund or to cover the cost of the pieces, he’s not really got anything to actually complain about. Managed to speak to a human on eBay customer services who said as much

CEB2ElectricBoogaloo wrote: ↑Tue Aug 13, 2024 9:04 am I did a bit of googling outside of eBay, and found someone on a reddit thread that had a direct link to the page within eBay that connects you to an agent. Had to queue for ten minutes first, but got through. I was even a bit wary that it was a scammy link, but the person I spoke to had my order number, details of the product and access to the messages exchanged (and her name checked out on linkedin, too)
I’ve bookmarked the link, so if you need it let me know and I’ll dm it to you